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Frequently Asked Questions

Find detailed answers to common questions regarding catalog products, ordering pipelines, quotes, and technical support.

Add products to your quote by clicking "Add to Quote" on any product page. Once you're ready, click "Request Quote" in the quote drawer. Fill in your contact details (name and email), and we'll send you a detailed quote via email within one business day.
We deliver to customers across Israel. Because our catalog items are sourced and imported to order from our manufacturing partners and quality-checked before dispatch, most orders are delivered within 8–14 business days of order confirmation. Express options are available on request. Contact us at orders@labo.co.il for specific shipping information and quotes.
Yes, we provide technical support for all products. Our team can assist with product selection, protocol guidance, and troubleshooting. Contact us at orders@labo.co.il or via WhatsApp (+972-55-990-7576). We typically respond within one business day.
We accept bank transfers, credit cards, and purchase orders for institutional customers. Payment terms and methods will be detailed in your quote. For large orders, we can arrange custom payment terms.
Yes, all products are intended for research use only and are not for diagnostic or therapeutic use. Please ensure compliance with your institution's safety and usage guidelines.
Once your order is confirmed and shipped, you'll receive a tracking number via email. You can also contact us at orders@labo.co.il for order status updates.

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